Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and Proveden Ltd, trading as Glot (“Glot”, “we”, “us” or “our”), a private limited company registered in England and Wales under company number 16274553, whose registered office is at The Work Project Level 23 - 21, 1 Leadenhall Street, London, United Kingdom, EC3V 1AB. They govern your use of our website, our web and desktop applications, our real time translation service and our developer platform.

By creating an account, joining a session, buying credits, using an API key or otherwise using the Services, you agree to these Terms. If you do not agree, you must not use the Services. If you are using the Services on behalf of a company or other organisation, you confirm that you have authority to bind it, and “you” refers to that organisation as well as to you personally.

Our Privacy Policy explains how we handle personal data and our Anti-Spam Policy sets out our rules on unsolicited messaging. Both form part of these Terms.

Some provisions apply differently depending on whether you use Glot as a consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft or profession) or as a business user. Where this matters we say so. Nothing in these Terms affects the rights that consumer protection law gives you and that cannot be excluded by agreement.

You can contact us at legal@glot.com or at the postal address above.

In these Terms:

• “Services” means the Website, the App, the Desktop App and the API Platform, together with any related software, documentation and support we provide.
• “Website” means the sites at glot.world and glot.com and their subdomains.
• “App” means our web application at app.glot.com, including Chat, Multi-Device and Meeting modes.
• “Desktop App” means our downloadable application that adds translation to calls made on your computer.
• “API Platform” means our programming interface, developer console, keys and documentation that let developers add Glot to their own products.
• “Session” means a period during which the Services are actively translating between participants, from connection to disconnection.
• “Host” means the person who starts a Session, and “Guest” means a person who joins a Session from an invitation link.
• “Credits” means the prepaid units of translation time that are consumed as you use the Services, as described in section 9.
• “Content” means anything you or other participants say, show, type or otherwise contribute to a Session, and “Output” means the transcripts, translations and synthesised speech the Services produce from it.
• “Developer” means a person or organisation using the API Platform, and “End User” means a user of a Developer’s application.

Glot provides real time, two way speech translation. In Chat mode two people share one device and speak in turn in their own languages. In Multi-Device mode each person uses their own device and joins through an invitation link. In Meeting mode participants join a video call with translation. The Desktop App adds the same translation to calls you make in other applications. The API Platform lets Developers build their own experiences on our translation engine.

We grant you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Services in accordance with these Terms. We may add, change, suspend or withdraw features, languages and modes over time. We will give reasonable notice of any change that materially reduces the Services you have paid for, and section 15 describes your options if that happens.

Features labelled as beta, preview, experimental or similar are provided so that you can try them early. They may be incomplete, may change or be withdrawn without notice, and are provided without the service commitments that apply to the rest of the Services.

• You must be at least 18 years old, and able to enter into a binding contract, to create an account or buy Credits.
• You sign in using an account with a supported third party sign in provider. You are responsible for keeping that account secure and for everything done through your Glot account, whether or not you authorised it, until you tell us that it has been compromised.
• You must give us accurate information and keep it up to date. You may hold one personal account; additional accounts may be created only for an organisation with our agreement.
• You must not share your account or let anyone else use it, or use another person’s account without their permission.
• Tell us immediately at support@glot.com if you believe your account has been accessed without your authority.
• You may close your account at any time from within the App or by contacting us. Section 16 explains what happens to your Credits and data when you do.

A Guest may join a Session from an invitation link without creating an account. By joining, a Guest agrees to these Terms for the duration of their participation, in particular sections 6, 7 and 8. Hosts are responsible for sharing invitation links only with the people they intend to include and for the conduct of Guests they invite, to the extent the Host can reasonably control it.

An invitation link admits anyone who holds it. We are not responsible for the participation of anyone who joins using a link that a Host or Guest has shared more widely than intended.

Glot uses automated speech recognition, machine translation and speech synthesis. These technologies are powerful but imperfect. Speech may be misheard, particularly with background noise, accents, names, numbers, technical terms or several people talking at once, and translations may lose nuance or convey the wrong meaning. Translation also takes a few seconds to arrive, and Sessions may occasionally be interrupted by network conditions.

Glot is designed to help people understand each other in everyday conversation. It is not a certified translation or interpreting service and it must not be relied upon as the sole means of communication where a misunderstanding could cause harm. In particular you must not use Glot:

• to contact or communicate with emergency services;
• for medical consultations, diagnoses, consent to treatment, medication instructions or other situations where health or safety depends on the accuracy of what is said;
• for legal proceedings, police interviews, immigration or asylum interviews, sworn statements or the giving of legal advice, or to produce documents that must be certified or sworn;
• to conclude contracts, give financial advice or carry out transactions where a mistranslation could cause financial loss, without independent verification;
• in safety critical environments such as aviation, maritime, rail, industrial control or hazardous operations; or
• in any other situation where the law requires a qualified or sworn interpreter or translator.

Where a conversation matters, check important details by other means, ask the other person to confirm their understanding, and engage a professional interpreter where accuracy is essential. You are responsible for deciding whether Glot is appropriate for a particular conversation and for the consequences of relying on Output.

Glot processes the speech of everyone in a conversation. When you use the Services with another person, you are responsible for:

• telling them that their speech will be processed by an automated translation service and giving them a genuine opportunity to decline;
• obtaining any consent that the law where you or they are located requires before a conversation may be captured, transmitted or processed, including laws on the interception or recording of communications, which in some places require the agreement of every participant;
• not using Glot to translate a conversation covertly, or a conversation you are not a party to and do not have permission to process;
• complying with any workplace, institutional or venue rules that apply to the use of recording or transcription tools; and
• respecting the confidentiality of anything you learn in a conversation that you would not otherwise have been entitled to hear.

We do not record Sessions. You must not record a Session without the agreement of every participant where the law requires it, and you are solely responsible for any recording you make.

You must use the Services lawfully and fairly. You must not, and must not allow or help anyone else to:

• use the Services to break any law, to infringe anyone’s rights, or to translate, generate or distribute material that is unlawful, defamatory, threatening, harassing, hateful, obscene, or that sexualises children, incites violence or promotes terrorism;
• use the Services to deceive, defraud or impersonate anyone, including by presenting Output as a human interpreter’s work or as a certified translation;
• use the Services for covert surveillance or to process the speech of people who have not agreed to it where their agreement is required;
• send unsolicited messages or invitations, or otherwise breach our Anti-Spam Policy;
• access the Services by any automated means other than through the API Platform under a valid key, or scrape, crawl or harvest data from the Services;
• copy, modify, adapt, translate, decompile, disassemble or reverse engineer any part of the Services, or attempt to derive the source code, models, prompts or training data behind them, except to the extent that applicable law expressly permits this despite this restriction;
• use the Services or Output to build, train, fine tune, benchmark for competitive purposes or otherwise improve a competing speech recognition, translation or speech synthesis product;
• circumvent, disable or interfere with any security, credit, rate limit, concurrency or access control feature, including by creating multiple accounts to obtain free usage;
• probe, scan or test the vulnerability of the Services, or breach any security or authentication measure, without our prior written permission;
• interfere with the operation of the Services or place an unreasonable load on our infrastructure;
• remove, obscure or alter any proprietary notice, or use our name, logos or trade marks without permission; or
• resell, sublicense, rent or otherwise make the Services available to third parties except as expressly permitted through the API Platform.

We may investigate suspected breaches, may remove or disable access to material, and may suspend or terminate accounts as described in section 16. Where required or permitted by law we may report unlawful activity to the authorities.

9.1 How Credits work

Use of the translation service is metered in Credits. Credits are consumed while a Session is active, at the rate displayed when you buy them and in your account. Each concurrent Session consumes Credits separately. When your balance reaches zero, active Sessions end and you will not be able to start new ones until you add Credits. We may apply a maximum Session length (currently three hours), after which a Session ends automatically and a new one can be started.

We may offer a free allowance of Credits to new accounts. Free Credits have no monetary value, may be limited in number, duration and features, and may be changed or withdrawn at any time. Creating multiple accounts to obtain additional free Credits is a breach of these Terms.

9.2 Buying Credits and subscriptions

Credits and subscriptions are bought through our third party payment provider. Prices are shown before you confirm a purchase and, where you are a consumer, include any applicable VAT or sales tax; for business users, taxes are added where required. By confirming a purchase you authorise us and our payment provider to charge your chosen payment method. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date; you can cancel from your account at any time and the subscription will continue until the end of the period already paid for.

9.3 Nature of Credits

Credits are a prepayment for services. They are not money, stored value, a deposit or an investment; they earn no interest and cannot be exchanged for cash except where these Terms or the law require a refund. Credits are personal to your account and cannot be transferred, sold or shared. Purchased Credits expire [12 months] after the date of purchase unless a longer period is stated when you buy them. We will remind you before Credits expire.

9.4 Your right to cancel (consumers)

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day after your purchase to cancel it and receive a refund. Because you may want to use Glot straight away, you ask us to begin supplying the service immediately, and you acknowledge that if you cancel within the 14 days you will pay for the Credits you have already used, calculated in proportion to the price paid, and we will refund the rest. To cancel, email support@glot.com with a clear statement that you wish to cancel, or use the model cancellation form in Schedule 3 to those Regulations. We will refund you within 14 days of receiving your notice, using the payment method you used to pay.

9.5 Refunds otherwise

Outside the 14 day period, Credits are non-refundable except where the Services were not provided with reasonable care and skill or were otherwise not as described, in which case your statutory remedies under the Consumer Rights Act 2015 apply, or where we withdraw the Services or a feature you have paid for, in which case section 15 applies. If a Session fails because of a fault on our side we will restore the Credits consumed by that Session on request. Business users have no right to a refund except as expressly set out in these Terms.

9.6 Price changes

We may change our prices and Credit consumption rates. Changes do not affect Credits you have already bought, other than a change in consumption rate that applies from a date we notify to you at least 30 days in advance; if such a change is to your detriment you may ask for a refund of any unused Credits before it takes effect. Subscription price changes take effect from your next renewal after we have given you at least 30 days’ notice.

9.7 Failed payments, chargebacks and errors

If a payment fails or is reversed, we may suspend the affected Services until it is made good and may recover any resulting negative balance. Where a pricing or billing error occurs we will correct it; if the error is obvious and could reasonably have been recognised as such, we may cancel the affected transaction and refund any sum paid.

This section applies if you use the API Platform. It applies in addition to the rest of these Terms.

10.1 API keys and access

We issue you API keys to authenticate your requests. Keys are confidential; you must store them securely, must not embed them in client side code or share them outside your organisation, and are responsible for all usage under them. Tell us immediately if a key is compromised and rotate it. We may impose rate limits, concurrency limits and quotas and may change them on reasonable notice.

10.2 Usage based billing

API usage is billed according to the pricing published in the developer console at the time of use, measured by our systems, whose records are conclusive save for manifest error. Prepaid balances are consumed as usage accrues; where we extend post-paid terms, invoices are due within the period stated on them. We may suspend API access if your balance is exhausted or an invoice is overdue, and you remain liable for any negative balance.

10.3 Your applications and End Users

You are responsible for your applications and for your End Users. You must:

• comply with these Terms, including sections 6, 7 and 8, and ensure that your applications and End Users do so;
• provide End Users with terms and a privacy notice that describe Glot’s role and that are no less protective of them than these Terms and our Privacy Policy;
• obtain all consents and provide all notices that the law requires for the speech processing your application performs;
• not represent that your application is made, endorsed or certified by Glot, or use our trade marks other than in accordance with any brand guidelines we publish;
• not use the API to build a product whose primary purpose is to replicate or resell the Services on a standalone basis without our written agreement; and
• maintain the security of your systems so that End User data and API keys are protected.

10.4 Data protection

As between you and us, you are the controller of your End Users’ personal data and we are your processor. Our Data Processing Agreement, available from the developer console or on request from legal@glot.com, is incorporated into these Terms and governs that processing, including our use of sub-processors and international transfers. We do not use End User content to train models.

10.5 Changes and deprecation

We may release new versions of the API and retire old ones. We will give at least 90 days’ notice before removing or materially changing a generally available endpoint in a way that breaks existing integrations, except where a shorter period is needed for security or legal reasons. Beta endpoints may change without notice.

10.6 Service commitments

Unless you have a separate written agreement with us that includes a service level commitment, the API Platform is provided without any uptime or latency guarantee.

11.1 Our rights

The Services, including all software, models, designs, text, graphics, logos, trade marks and the arrangement of them, are owned by us or our licensors and are protected by intellectual property laws. Apart from the limited right of use granted in section 3, nothing in these Terms gives you any right, title or interest in the Services. The names Glot and glot.world and our logos are our trade marks; you may not use them without our prior written consent.

11.2 Your Content

You retain all rights in your Content. You grant us a worldwide, non-exclusive, royalty free licence to receive, process, transmit, translate and reproduce your Content solely to the extent necessary to provide the Services to you and the other participants in your Session, to keep the Services secure, and to comply with law. This licence ends when the processing needed to provide the Session is complete, subject to the retention described in our Privacy Policy. You confirm that you have the rights needed to grant this licence for all Content you contribute, including the speech of people you include in a Session.

11.3 Feedback

If you give us suggestions, ideas or feedback about the Services, you agree that we may use them without restriction or payment, and you assign to us any intellectual property rights in them to the extent we need to do so.

11.4 Open source

The Services include open source software components licensed under their own terms, which are identified in the applicable documentation or application. Nothing in these Terms limits your rights under those licences in respect of those components.

As between you and us, you own the Output generated from your Content, and we assign to you any rights we may have in it. Because Output is produced by automated systems, it may not be unique: other users may receive the same or similar Output from similar input, and we make no claim about the availability of intellectual property protection for Output.

Output is generated from Content you and other participants provide. You are responsible for how you use it, for verifying it before relying on it as described in section 6, and for ensuring that your use of it does not infringe the rights of others or breach any law.

Our Privacy Policy explains what personal data we collect, how we use it, who we share it with and the rights you have. It includes a full description of how conversation content is processed and how long it exists. By using the Services you acknowledge that you have read it.

The Services depend on services provided by others, including sign in, payment, real time media and artificial intelligence infrastructure providers. Your use of those services may be subject to their own terms. We are not responsible for third party services, for changes they make, or for their unavailability, but we will use reasonable efforts to minimise the effect of any such change on you.

We aim to keep the Services available at all times but we do not guarantee uninterrupted or error free operation. We may suspend the Services for maintenance, to make changes, to deal with security incidents or where we are required to by law, and will give advance notice where reasonably practicable.

We may change the Services to reflect changes in law, technology or the needs of our users, to improve them, or for other legitimate business reasons. If we make a change that materially reduces the Services available to you, or if we withdraw a feature or the Services as a whole, we will give you at least 30 days’ notice where reasonably possible, and you may end your agreement with us and receive a refund of any Credits or subscription fees paid for the period after the change or withdrawal takes effect.

If you are a consumer, these Terms do not limit your rights under the Consumer Rights Act 2015 in relation to digital content and services, including the right to a repair, replacement, price reduction or refund where the Services are not as described, not fit for purpose or not provided with reasonable care and skill.

16.1 By you

You may stop using the Services and close your account at any time. Unused purchased Credits are refunded only where section 9 or the law entitles you to a refund.

16.2 By us

We may suspend or restrict your access to the Services, or terminate your account, if:

• you breach these Terms in a way that is serious, repeated or that you fail to remedy within 14 days of our asking you to;
• we reasonably believe your use presents a security, legal or safety risk to us, other users or third parties;
• a payment due from you is overdue or has been reversed;
• we are required to by law or by a court or regulator; or
• your account has been inactive for more than 24 months, in which case we will give you at least 30 days’ notice by email first.

Where we suspend or terminate for a reason other than your breach, we will refund unused purchased Credits. Where we terminate for your serious breach, you will not be entitled to a refund of Credits, without prejudice to any rights you have under consumer law.

16.3 Effect

On termination your right to use the Services ends, active Sessions are closed and we will delete your personal data in accordance with our Privacy Policy. Sections which by their nature should survive termination, including sections 11, 12, 18, 19, 22 and 23, continue to apply.

17.1 Consumers

If you are a consumer, we will provide the Services with reasonable care and skill and they will conform to the description we give of them. These are your statutory rights and nothing in these Terms takes them away. Section 6 describes the inherent limits of machine translation, which form part of that description.

17.2 Business users

If you are a business user, the Services are provided “as is” and “as available”. To the fullest extent permitted by law we exclude all warranties, conditions and other terms that might otherwise be implied, including as to satisfactory quality, fitness for a particular purpose, accuracy, completeness and non-infringement. In particular we do not warrant that Output will be accurate, complete or suitable for any purpose, or that the Services will be uninterrupted or free from error.

18.1 What we do not exclude

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 or, for consumers, by the Consumer Rights Act 2015; or
• any other liability that cannot be limited or excluded by law.

18.2 Consumers

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not liable for business losses: if you use the Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Because Glot is not intended for the purposes described in section 6, we are not liable for loss arising from reliance on Output in those situations.

18.3 Business users

If you are a business user, subject to section 18.1: we shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, revenue, business, contracts, anticipated savings or goodwill, loss or corruption of data, or any indirect or consequential loss; and our total aggregate liability to you in respect of all claims arising in any period of twelve months shall not exceed the greater of the amount you paid us for the Services in that period and one hundred pounds sterling.

18.4 Your responsibilities

We are not liable for loss caused by your breach of these Terms, by your failure to follow our reasonable instructions, by your use of the Services for a purpose described in section 6 as unsuitable, or by events outside our reasonable control as described in section 20.

If you are a business user, you will indemnify us against all losses, liabilities, costs and expenses (including reasonable legal fees) that we incur as a result of any claim by a third party arising from your Content, your applications, your End Users, your breach of sections 7, 8 or 10, or your use of the Services in breach of the law. We will notify you promptly of any such claim, allow you to control its defence (provided you do not settle it in a way that admits fault on our part without our consent) and give you reasonable assistance at your cost.

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including failure of telecommunications networks or the internet, failure or change of third party services on which the Services depend, power failure, cyber attack, industrial action, epidemic, natural disaster, war, terrorism, or the act of any government or regulator. If such an event lasts for more than 30 days, either of us may end the agreement and we will refund any Credits or fees paid for Services not yet provided.

If you have a complaint, please contact us at support@glot.com. We will acknowledge it within five working days and aim to resolve it within 28 days. If you are a consumer and we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution provider; we are not obliged to take part in such a scheme but will tell you whether we are willing to do so in a particular case. Nothing in this section prevents you from bringing a claim in court.

These Terms, and any dispute or claim arising out of or in connection with them or the Services, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction to settle them, subject to the following.

If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you live. If you live in Scotland you may bring proceedings in Scotland or England and Wales; if you live in Northern Ireland you may bring proceedings in Northern Ireland or England and Wales. If you live in a member state of the European Union, nothing in these Terms deprives you of the protection of the mandatory consumer law of that country or of the right to bring proceedings in its courts.

• Changes to these Terms. We may revise these Terms from time to time. We will give you at least 30 days’ notice of any material change by email or through the Services before it takes effect, except where a change is required by law or is needed urgently to address a security or legal risk. If you do not accept a material change you may end the agreement before it takes effect and we will refund any unused purchased Credits. Continuing to use the Services after a change takes effect constitutes acceptance of it. The date at the top of this page shows when these Terms were last revised.
• Entire agreement. These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Services and supersede all earlier agreements and understandings about them. This does not exclude liability for fraud.
• Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a successor in the event of a merger, acquisition or sale of assets, and will tell you if we do; your rights under these Terms will not be reduced as a result.
• Severance. If any provision of these Terms is found to be unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will continue in full force.
• Waiver. A delay or failure by either of us to enforce a right under these Terms is not a waiver of that right.
• Third party rights. Except as expressly stated, these Terms do not give any rights to any person other than you and us, and no third party may enforce them under the Contracts (Rights of Third Parties) Act 1999.
• Notices. We will send notices to the email address linked to your account, and you may send notices to us at legal@glot.com. Notices by email are treated as received on the working day after they are sent.
• Language. These Terms are written in English. Any translation is provided for convenience and the English version prevails.

Legal notices: legal@glot.com

Support and complaints: support@glot.com

Post: Proveden Ltd, The Work Project Level 23 - 21, 1 Leadenhall Street, London, United Kingdom, EC3V 1AB.